What is customer service and customer support
In the business world, customer service and customer support play a crucial role in determining a company's success. These two terms are often used interchangeably but have distinct meanings. 1. What is customer service ? Customer service is the assistance and support a business provides its customers before, during, and after a purchase. It focuses on building positive relationships with customers and ensuring their satisfaction. Customer service representatives help by answering questions, addressing concerns, and resolving issues promptly and professionally. Effective customer service enhances customer experience, fosters loyalty, and encourages repeat business. 2. What is Customer Support ? Customer support is a service a business provides to help customers with technical issues and problems related to its products or services. It involves troubleshooting, providing technical assistance, and resolving complex issues that customers may encounter. Customer support representativ...